1. OUR TERMS AND CONDITIONS
1.1 In these terms and conditions:-
1.1.1 "Banbury Van and Car Hire", "us", "we" or "our" means Banbury Van and Car Hire Ltd, Thorpe Way, Banbury, Oxfordshire.
1.1.2 "the services" shall mean the hire of vehicle(s) and any additional services offered by us in accordance with these terms and conditions;
1.1.3 "vehicle group" means the classification group of vehicle to which the vehicle belongs. This will be based on the size and specification of the vehicle.
1.1.4 "you" means the individual customer, organisation or business.
1.2 Please read these terms and conditions carefully as they apply to the supply of information and services by us to you through our website.
1.3 If you are uncertain as to your rights under these terms and conditions or you want an explanation about them please e-mail our customer services at hire@banburyvanandcarhire.co.uk. If you do not agree with these terms and conditions, you are not authorised to use this website.
1.4 We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
1.5 We may revise these terms and conditions without notice. It is your responsibility to regularly review these terms and conditions before any order is placed in case of any change.
2. BASIS OF AGREEMENT
2.1 We will treat each order for the services as an offer by you to purchase the services in accordance with these terms and conditions.
2.2 You must be over 21 years of age, but less than 75 years of age, and resident in the United Kingdom to proceed with an order.
2.3 We will acknowledge receipt of your order without undue delay by phone. Please note that our acknowledgement of receipt of your order is not our acceptance of your order.
2.4 No order submitted by you is accepted by us until we supply you with the vehicle. No contract shall exist between you and us until we supply you with the vehicle.
2.5 We reserve the right to place restrictions on the volume of vehicles or additional services ordered.
3. DESCRIPTION
3.1 All vehicle and additional service descriptions and any content on our website are intended merely to present a general idea of our services. If you require any further details, please e-mail us at hire@banburyvanandcarhire.co.uk, providing details of the additional information you require.
3.2 We do not offer any guarantee on the make or model of vehicle you will receive. The vehicle that appears on the website is for guidance only and may be substituted for an alternative or similar vehicle. If we cannot provide you with a vehicle within the vehicle group requested we reserve the right to upgrade the vehicle (at no extra cost to you) to another vehicle group. If we need to upgrade the vehicle group we will use our reasonable endeavours to contact you by telephone and/or e-mail before you collect the vehicle.
3.3 We may hold two different models of the same vehicle. We cannot guarantee which model you may receive or the type of fuel the vehicle will use before you collect the vehicle.
4. RENTAL PRICE
4.1 The rental price of our vehicles is shown on prices page. This price includes:-
4.1.1 roadside assistance with a provider of our choice;
4.1.2 mileage allowance.
4.2 The rental price of the vehicle will not include the following (please note that this is not an exhaustive list):-
4.2.1 fuel costs;
4.2.2 deposits requests by us;
4.2.3 fines, penalties toll charges etc you may incur;
4.2.4 late return fees;
4.2.5 additional insurances; or
4.2.6 special requests.
4.3 If we need to vary the rental price to take account of any changes in taxes and duties, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your order without any cost to you.
5. PAYMENT
5.1 When you hire with us we will request payment in full for the whole rental period and the payment will be taken immediately from your account.
5.2 Banbury Van and Car Hire will require information from you in order to process your payment
5.3 You acknowledge that we may ask a third party to provide a credit/fraud report on the basis of the credit/debit card details and other personal details that you provide.
5.4 If we do not receive any payment on the due date then we may delay provision of the vehicle(s) until such payment is received by us.
5.5 The rental payment will be made in pounds sterling.
6. AVAILABILITY Where we are unable to fulfil your order we shall inform you and repay any sum paid by you as soon as possible. We will use reasonable endeavours to ensure that such notification will be within a reasonable time before collection.
7. OWNERSHIP
The vehicles will at all times be owned by us and you should not make any representation that may lead third parties to believe otherwise.
8. INFORMATION, ID AND DRIVING LICENCE REQUIREMENTS
8.1 You must ensure that you submit any necessary information upon request to enable us to provide you with the services.
8.2 When you pick up your vehicle you must bring:-
8.2.1 a valid driving licence (for each driver);
(Please note: customer must present both parts of the new two-part UK Drivers Licence at time of rental.)
8.2.2 a form of ID (for each driver) as detailed in condition
8.4; and
8.2.3 a valid credit or debit card.
8.3 In order for you to rent a vehicle, you will need to have held a full UK manual driving licence (this will include the electronic counterpart available on line at www.viewdrivingrecord.service.gov.uk) for at least two years. This may be different for certain vehicle groups, please call us to check. When you collect your vehicle, you must present a full driving licence for all named drivers, with details of all endorsements. It is your responsibility to ensure that an appropriate driving licence is provided. This will be copied and the details retained by us. No refunds will be given for rentals rejected due to non-production of an appropriate driving licence.
8.5 We reserve the right to refuse rental of vehicles if you have received an endorsement for dangerous driving, driving whilst drunk or on drugs, theft or unauthorised taking of vehicles or if you have been disqualified for 12 months or more, also if you have more than 6 current points on your licence, (minor offences only). If any of the following endorsements appear on your driving license then we will be unable to rent you a vehicle: AC, BA, CD, DD, DR, IN, UT and TT (within 5 years of offence). Also, two or more periods of disqualification. Endorsements on licences will be taken from the date of conviction, not from the date of the offence. Please note that a disqualification over 5 years old is acceptable even if it is still showing on your licence. If you have placed an order with us when you have such endorsements, we will not be required to refund any payments made by you.
8.6 Rental of vehicles is at our discretion and we reserve the right to refuse rental of vehicles to any person.
8.7 UK residents must provide a UK licence - an international licence is not acceptable. It is a legal requirement for any non-UK citizen to obtain a UK licence if they are driving in the UK for a period exceeding 3 years.